General Terms and Conditions of Sale – UNBRANDED SKINCARE

Applicable to all online sales of products marketed by UNBRANDED SKINCARE on the website www.unbranded-skincare.com (hereinafter the "Site").

Article 1: Purpose

These General Terms and Conditions of Sale (hereinafter the "GTC") are applicable to all online sales of products marketed by UNBRANDED SKINCARE on the Site.

These GTC define the rights and obligations of UNBRANDED SKINCARE and the Customer in connection with the sale of products offered on the Site.

Article 2: Scope of Application

These GTC exclusively govern sales concluded between UNBRANDED SKINCARE (hereinafter the "Seller") and any natural person acting as a consumer (hereinafter the "Customer").

They constitute, along with the order placed on the Site, the contractual documents enforceable against the parties, to the exclusion of any other document, including catalogs, prospectuses, advertisements, or photographs, which are only indicative.

These GTC apply to products delivered in the countries served by UNBRANDED SKINCARE at the time of the order. They are drafted in French.

Article 3: Availability and Acceptance of GTC

These GTC are freely accessible on the Site.

The Customer acknowledges having read these GTC before validating their order and accepts them without reservation by checking the box provided for this purpose. The validation of the order constitutes acceptance of these GTC in their version in force on the date of the order.

UNBRANDED SKINCARE ensures the preservation of these GTC in accordance with applicable legal provisions.

Article 4: Modification of GTC

UNBRANDED SKINCARE reserves the right to modify these GTC at any time. The applicable GTC are those in force on the date of order validation.

Any modification does not affect orders definitively concluded before its entry into force.

Article 5: Partial Nullity

If any provision of these GTC is declared null, illegal, or unenforceable, the other provisions shall retain their full validity.

The fact that UNBRANDED SKINCARE does not temporarily invoke a provision of these GTC shall not be interpreted as a waiver of its right to invoke it later.

Article 6: Applicable Law

These GTC are governed by French law.

In the event of a dispute, the parties will primarily seek an amicable solution before any legal proceedings.

Article 7: Product Characteristics

The products offered for sale are presented on the Site with their essential characteristics in accordance with the provisions of Article L.111-1 of the Consumer Code.

Each product sheet specifies its name, composition, main benefits, usage tips, and, where applicable, precautions for use.

The photographs, illustrations, and visuals present on the Site are provided for informational purposes and have no contractual value.

Article 8: Product Use

The products marketed by UNBRANDED SKINCARE are cosmetic products intended exclusively for external use. They must be used in accordance with the usage instructions on their packaging or on the Site.

Before any first use, it is recommended to perform a tolerance test on a small area of skin. In case of irritation or unusual reaction, product use must be discontinued. In case of doubt, the Customer is invited to consult a healthcare professional.

The products offered on the Site are neither medicines nor medical devices and are not intended to prevent, treat, or cure a disease.

Article 9: Skin Report™

The Site may offer a personalized cosmetic analysis service called Skin Report™, intended to help the Customer better understand the visible characteristics of their skin and identify the most suitable products among those offered by UNBRANDED SKINCARE.

The recommendations from the Skin Report™ are provided for informational purposes. They do not constitute a medical diagnosis, a dermatological consultation, or a prescription.

In the presence of a skin condition or any symptom requiring medical attention, the Customer is invited to consult a healthcare professional.

Article 10: Regulatory Compliance

The products marketed on the Site comply with French and European regulations applicable at the time of their placement on the market, particularly Regulation (EC) No 1223/2009 on cosmetic products.

Article 11: Product Availability

Products are offered within the limits of available stock. In case of unavailability of a product after order validation, UNBRANDED SKINCARE will inform the Customer as soon as possible.

The Customer may choose between:

reimbursement of the unavailable product;
or, when possible, a delayed shipment.

Beyond the reimbursement of sums paid for the unavailable product, no compensation may be claimed.

Article 12: Resale

The products marketed on the Site are intended for personal use. Any resale, distribution, or marketing of products without the prior written authorization of UNBRANDED SKINCARE is prohibited.

Article 13: Price

The prices of the products are indicated on the Site in euros (€), all taxes included (TTC). Delivery costs are indicated before final order validation and are added to the price of the products, unless otherwise specified.

The total amount due by the Customer is indicated on the order summary page before payment. The applicable price is that displayed on the Site at the time of order validation.

Article 14: Price Modification

UNBRANDED SKINCARE reserves the right to modify its prices at any time. However, products are invoiced based on the rates in force at the time of order validation.

Article 15: Delivery Fees

Delivery fees are calculated based on the chosen delivery method, the destination country, and the order amount. They are indicated to the Customer before final order validation.

Article 16: Orders

To place an order, the Customer selects the products they wish to purchase and adds them to their cart. Before validating their order, they can check the details of it, its total price, modify the selected quantities, or correct any errors.

The validation of the order constitutes acceptance of these GTC and an obligation to pay. An order confirmation is sent to the Customer by email.

Any request for modification of an order after its validation remains subject to the prior agreement of UNBRANDED SKINCARE. No modification can be guaranteed once the order is being prepared or has been shipped.

UNBRANDED SKINCARE reserves the right to refuse or cancel any order for a legitimate reason, particularly in case of:

manifestly erroneous or incomplete information;
payment default or incident;
suspicion of fraud;
ordered quantities incompatible with personal use;
force majeure.

Any sums collected will be reimbursed to the Customer as soon as possible.

Article 17: Formation of the Contract

The sales contract is definitively concluded upon confirmation of the order by UNBRANDED SKINCARE.

Article 18: Proof and Archiving

The computerized records kept by UNBRANDED SKINCARE constitute proof of orders, payments, and exchanges between the parties. Order confirmations and invoices are stored on a durable medium in accordance with applicable regulations.

Article 19: Payment

The price is payable in full at the time of order validation. Payment is made immediately according to the payment method chosen by the Customer.

Payment can be made by the methods offered on the Site at the time of order, including by credit card, Apple Pay, or Shop Pay.

Payments made on the Site are secured by the payment service providers selected by UNBRANDED SKINCARE. The Customer's banking data is never accessible to UNBRANDED SKINCARE.

To combat fraud, UNBRANDED SKINCARE reserves the right to carry out any necessary verification before shipping an order. In the absence of a response or in case of suspected fraud, the order may be suspended or canceled.

Products remain the property of UNBRANDED SKINCARE until full payment of their price.

Article 20: Invoicing

An electronic invoice is sent to the Customer after the order.

Article 21: Delivery

Delivery means the transfer to the Customer of physical possession of the ordered products.

Orders are prepared on working days, excluding weekends and public holidays, as soon as possible after payment validation. The preparation times indicated on the Site are for informational purposes.

Delivery times are indicated before order confirmation. They are given for informational purposes and may vary depending on the destination country and the chosen carrier. UNBRANDED SKINCARE cannot be held responsible for delays attributable to the carrier or any event beyond its control.

Products are delivered to the address indicated by the Customer during the order. The Customer is solely responsible for the accuracy of the information provided. In case of an error in the delivery address or incomplete information preventing delivery, the costs related to a new shipment may be charged to the Customer.

Upon receipt of the order, the Customer is invited to check the apparent condition of the package and the products. Any anomaly (damaged package, missing or damaged product) must be reported to the carrier when possible, then to UNBRANDED SKINCARE's customer service as soon as possible.

In case of return of the package to UNBRANDED SKINCARE (incomplete or incorrect address, absence of recipient, unclaimed package within the allotted time, impossibility of delivery attributable to the Customer), UNBRANDED SKINCARE will contact the Customer to arrange a new shipment, the costs of which may be charged to them.

The risks of loss or damage to the products are transferred to the Customer at the moment they, or a third party designated by them, takes physical possession of the products.

Article 22: Right of Withdrawal

In accordance with articles L221-18 and following of the Consumer Code, the Customer has a period of fourteen (14) days from the receipt of the products to exercise their right of withdrawal, without having to justify any reason or bear any costs other than those provided by law.

In accordance with article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for products unsealed after delivery and which cannot be returned for reasons of hygiene or health protection.

Article 23: Returns

The Customer can notify their decision to withdraw by any unambiguous statement addressed to UNBRANDED SKINCARE's customer service, using the withdrawal form attached to these GTC, or by email to hello@unbranded-skincare.com. UNBRANDED SKINCARE will send an acknowledgment of receipt on a durable medium.

Products must be returned within fourteen (14) days following the communication of the decision to withdraw, complete, in their original condition, and, as far as possible, in their original packaging. Return shipping costs remain the responsibility of the Customer.

In case of exercise of the right of withdrawal, UNBRANDED SKINCARE will reimburse the sums paid by the Customer, including initial delivery costs when required by law, within a maximum period of fourteen (14) days from the recovery of the products or the receipt of proof of their shipment. Reimbursement is made using the same payment method as that used for the order, unless expressly agreed otherwise by the Customer.

Article 24: Liability

UNBRANDED SKINCARE is bound by the obligations incumbent upon it under the regulations applicable to distance contracts. Its liability cannot be invoked in case of non-performance or improper performance of the contract attributable to:

the Customer;
the unforeseeable and insurmountable act of a third party to the contract;
a case of force majeure within the meaning of Article 1218 of the Civil Code.

The Customer is solely responsible for the use of products in accordance with the usage tips and precautions for use appearing on the Site or on their packaging. UNBRANDED SKINCARE cannot be held responsible for damages resulting from improper use of the products, non-compliance with precautions for use, inadequate storage, or misuse of their intended purpose.

Article 25: Intellectual Property

All elements present on the Site, including texts, photographs, illustrations, videos, logos, trademarks, graphics, interfaces, databases, as well as the Skin Report™, are protected by the provisions of the Intellectual Property Code. They remain the exclusive property of UNBRANDED SKINCARE or their respective owners.

Any reproduction, representation, adaptation, dissemination, or exploitation, total or partial, without the prior written authorization of UNBRANDED SKINCARE is prohibited. The purchase of a product does not confer any intellectual property right on the contents of the Site to the Customer.

Article 26: Personal Data

Personal data collected during navigation on the Site or when placing an order is processed in accordance with UNBRANDED SKINCARE's Privacy Policy, accessible at any time on the Site.

This policy specifies in particular the data collected, its purposes, the legal bases for processing, the recipients of the data, its retention period, and the rights of the data subjects.

Article 27: Mediation and Disputes

For any questions, complaints, or difficulties related to an order, the Customer is invited to first contact UNBRANDED SKINCARE's customer service: hello@unbranded-skincare.com

The Customer and UNBRANDED SKINCARE will endeavor to find an amicable solution. In accordance with articles L.611-1 and following of the Consumer Code, the Customer has the possibility to resort free of charge to a consumer mediator for the amicable resolution of a dispute. The contact details of the competent mediator will be communicated on the Site or upon simple request.

Article 28: Applicable Law